Where is Pillowle located?
Pillowle is based in the United States. Our address is 50 E 29th St, Suite 302,
New York, NY 10016,Β United States
How can I contact customer support?
You can reach us by email at support@pillowle.com or by phone at +1 315-352-8744. We aim to respond to all inquiries within 24 hours.
How long does shipping take?
Orders are processed within 1β3 business days. Delivery typically takes 7β12 business days after processing. You will receive a tracking number by email once your order ships.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. To start a return, email us at support@pillowle.com with your order number.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with 256-bit SSL encryption.
What if I receive a damaged or incorrect item?
Please email us at support@pillowle.com with your order number and a photo of the item within 7 days of delivery. We will send a replacement or issue a full refund promptly.
Can I modify or cancel my order?
Please contact us at support@pillowle.com as soon as possible. We will do our best to accommodate your request before the order is processed and shipped.
Do you ship internationally?
At this time we only ship within the United States. We hope to expand to international shipping in the future.